Online privacy practices

Your right to privacy and the security of data is important to us.  We have therefore set out below the guidelines we use for protecting your personal information.  Please read this Privacy Policy carefully and check it periodically since it may change from time to time.

We are committed to safeguarding your privacy online and striking a fair balance between protecting your personal privacy and ensuring you obtain full value from the internet and other products and services we may be able to market to you.  We will only collect, store and use your personal information for specific purposes.  We use your personal information to support and enhance our relationship with you.  

We are fully registered under the Data Protection Act 1998 and ensure we comply with all protection the Act affords to you. Further information on the Act is at

The SupaSonic website is owned and operated by SupaJam Limited.  You may contact us at any time with any privacy questions or concerns and to see the personal information you have given us and request correction.


Your use of the [] website, any part of the SupaSonic service and any disclosure of personal information via the website signifies your consent to us collecting and using such personal information about you in accordance with this Privacy Policy.

When an artist or a licensee (the person purchasing a licence to use the music available on our website) registers with SupaSonic, we ask for information such as name, email address, postal address, contact details and other personal information, and we keep a record of this information.  All this is necessary so we can recognise you as a registered user of our website, pass on the correct details with your order and ensure that you are happy with the service you receive.  We keep a record of any purchases made on our website as well as a record of any email correspondence you send us, so we can track any problems or concerns you may have.

We’ll also ask you questions at registration, and from time to time by email, that will give us information that will be used to improve your experience with SupaSonic.  You do not have to answer these questions, but if you do we can communicate with you in a more relevant way.   

The information you provide will be kept confidential and will be used only to support your customer relationship with us in accordance with this Privacy Policy. Except as expressly set out in this Privacy Policy, we do not disclose or sell your information outside our corporate group.

If you would like to revise the information you have provided to us, or feel that what we currently have on record is incorrect, you may update the information by emailing:

How we use your personal data

All the information we collect via our website or through correspondence with you is used to operate and improve the service we offer you and to personalise our service. We are committed to using your personal information only for:

1. planning and managing SupaSonic’s business activities, including analysis of users’ activity, use of the website and preferences;

2. technical administration of our website and preparing user profiles;

3. research;

4. providing you with information about the services and products we offer, new products or new services;

5. letting you know about offers and news from SupaSonic;

6. letting you know about offers, news and products from partner stores on our website;

7. occasionally letting you know about offers from other companies who we believe may interest you, either by sending out the information ourselves to you directly, or by providing certain details to other companies so they may contact you directly;

8. to verify your account details or details of your payment method or credit card account; and

9. passing on certain personal information of artists to licensees for the purposes of enabling them to licence the music available through the SupaSonic service.

During your registration process you are given the opportunity to select some of the ways in which we may use your details.

These are the only circumstances in which where we may share some of your data with others:

1. in the unlikely event that our business assets are ever sold to or purchased by another company (our data records are part of our business). You will receive notice of any such event and we will use our reasonable endeavours to ensure that the new combined entity will follow the practices disclosed in this Privacy Policy;

2. to outside research companies whom we may ask to contact you directly for your opinions on our service, and our partners’ products and services (in which case we provide them with only the information they need to perform their function);

3. we occasionally make names, addresses and email addresses available to companies whose products we think may interest you, unless you have subsequently withdrawn that permission;

4. if we are requested by the police or a regulatory or government authority investigating illegal activities to provide information concerning your activities whilst using the network we shall do so; and

5. to enable you to obtain access to any restricted parts of certain service providers’ information or to enable you to receive information you have requested to be sent to you by   post or to enable you to receive a paid for service.

Trading from our website

Making sure you can interact safely online is a priority for us and we have made strenuous efforts to ensure that security is one of our highest priorities.  We have devoted a great deal of effort to ensure that our online security measures help to safeguard your information. We use industry-standard Secure Socket Layering (SSL) technology to allow for the encryption of:

  • potentially sensitive information such as your name and address; and
  • critically-sensitive information like your credit card number.

When the letters “http” in the URL change to “https”, the “s” indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you are about to enter a secure area or display a padlock image. 

We hope that once you understand the measures we take to help ensure secure transactions and privacy, and the steps you can take yourself, you will be as happy about the safety of your online interaction as we are.  Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information. 


A cookie is a small text file that a website can send to your computer’s browser.  It is like an internet user’s identification card, which tells a website when a user is re-visiting the site. Their ability is limited to containing and transferring to the website as much information as the users have disclosed to that site. Cookies can’t read or interfere with other information saved on your hard drive. The SupaSonic website (in common with most other websites where ecommerce occurs) will not work without cookies.

Most computers are set up to automatically accept cookies. However, you can reset your browser settings to refuse cookies, or alert you when a cookie is being sent so you can choose whether or not to accept it.

We use cookies and other software tracking devices for collecting user information from our website so we can check and improve our website.  We may gather information about you when you use our website, such as details of your operating system, browser version, domain name and internet provider’s address and the details of the website from which you came.

We use cookies only to store information such as your user identification number to allow us to identify whether you have registered to use that part of the website which you are using and, if so, to make your access to the website quicker. We will only read cookies from your cookie file placed here through your web browser’s interaction with the website.

Data over the internet

The internet is a global network, so it is possible for your data to travel internationally, which may include places outside the European Union. If you visit or transact on SupaSonic, you are agreeing and authorising us to process data in this way.

How we protect information

You acknowledge that the internet is not a 100% secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the internet.  We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.

We take every precaution to protect your information.  To this end all personal information stored by us is kept on a server in a secure environment.  Only employees, our partners and any sub-contractors who need the information to perform a specific job are granted access to personally identifiable information.

How you can help us protect your information

Please keep in mind that whenever you voluntarily disclose personal information online in non-protected environments - for example on message boards, through email, or in chat areas - that information can be collected and used by others.

In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.  Also remember to close your browser window when you have finished your work.  This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet Café.

We cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.  Once we receive your transmission, we make our best effort to ensure its security on our systems in accordance with this Privacy Policy.

Changes to privacy policy

We reserve the right to change our Privacy Policy, whilst of course keeping it within all relevant legislation and guidelines.  We will do all we can to ensure that these pages show the most up to date information at all times, and may notify you of such changes by uploading the revised Privacy Policy on the SupaSonic website.

How to unsubscribe

If you no longer wish to receive any further email messages, post or other communications from us or you no longer wish to be contacted by other companies who you permitted us to provide your details to then please unsubscribe via any link in the email we sent you, email or change your account settings accordingly.

You can be removed from our lists at any time, although this can take up to 30 days to effect. 

Third party links

The SupaSonic website may from time to time contain links to other websites not controlled by us.  We do not accept responsibility or liability for the privacy practices, data collected or the content of such other websites.  The operates of these linked websites are not under a duty to abide by this Privacy Policy.  If there are terms and conditions, other privacy statements or policies appearing on those websites, you should also read them carefully as your use of those sites may be subject to them.

Further information on data protection and personal privacy

If you have questions about your personal data or our privacy policy, please contact us at

To see all the information we have about you, and to correct any inaccuracies, please write to us at:

The Data Protection Manager, SupaJam Limited, 37 Warren Street, London, W1P 5PD

Use of the SupaSonic website is also subject to our Terms and Conditions

SupaJam Limited is a company registered in England and Wales with registered number 6002310.